![]() ![]() Please note that this is due to accidentally entering spaces at the end of the serial number when inputting your login information. My Download is stuck on the ‘loading language’ page. Temporarily disable any firewalls that you have installed on your computer (as they may prevent the download from installing). You are connected to a reliable Internet connection when you initially download it.ī. When selecting the new language for the first time please ensure the following:Ī. Your new language will now appear in the drop-down menu on the top left-hand corner of your program. To do so, simply close down the program and then restart it. If the additional languages that you have purchased are not showing you may need to restart your program. I have just purchased additional languages however they are not appearing. C:\Documents and Settings\USER\Application\data\.1.The user data is stored in the following locations (please note that the USER is your user account name on your computer): If you have an unfinished download progress and you are receiving the “please wait” message, please uninstall the program and manually delete the following folder, which stores the languages files, then reinstall the program. My Download is stuck on the ‘Please Wait’ message. Ensure that there are no spaces at the beginning or end of your login information. Ensure that you are using the same email address you used when you initially purchased the download.ģ. We recommend the copy and paste function when inputting your email address and serial number.Ģ. ![]() That you have entered your email address and serial number correctly. Please close the program, restart it and re-input your login details ensuring the following:ġ. You will receive a red X if you have input your login information incorrectly. I receive a red ‘X’ when I enter my serial number. Are you sure you want to open it?” select ‘Open’. You will be asked, “This is an application downloaded from the Internet. Find and double click on the new app to open your program. A window will appear asking you to drag your new installed app into your Applications Folder. Depending on the program you ordered it will look like this:ģ. In your Downloads folder find the newly downloaded. On your computer open your Downloads folder.Ģ. Within your email click on the download link for Mac.ġ. Please note that this may take 2 -3 minutes depending on the speed of your Internet connection.ġ. Select your language you wish to learn and your help (native) language. If your serial number and email address have been entered correctly you will be shown a green tick. Please be aware that if you have installed firewalls on your computer they may block this download (and therefore will need to be temporarily disabled, when you download it).ģ.Ensure that you are connected to a reliable Internet connection when you initially download it.Please ensure that you are using the same email address you used when you initially ordered the download.We recommend the copy and paste function when inputting your email address and serial number.You will now be asked to enter your email address and Serial Number. Double click on the new icon to open your program.Ģ. An icon will now appear on your desktop (TN, TM, TT or TB).ġ. Please follow the instructions on your screen.ĥ. You will now be taken to the EuroTalk’s Setup Wizard. You may be asked “Do you want to run this file?” click ‘Run’.Ĥ. On XP you will need to find where you downloaded the file to.Ģ. On Windows Vista/7/8 you can search for this by clicking on your Start button (bottom left corner of your screen) and in the search box search for ‘Downloads’. On your computer open your Downloads folder. Your program will now be downloaded onto your computer. You may be asked “Do you want to Run, Save or Cancel”, click ‘Save’. Within your email click on the download link for Windows.Ģ. You would have received an email containing the download link and serial number.ġ. Please note: You will need to be connected to a reliable Internet connection to download and install your program.
0 Comments
Leave a Reply. |